MyHealthNS
We are happy to announce that we are now registered with MyHealthNS. Please be in touch with our office with any questions about accessing this innovative program.
- Your Antigonish Medical Team
MyHealthNS Patient FAQ:
Who can get MyHealthNS?
Anyone with a Nova Scotia health card and access to the Internet.
Do I have to pay to have MyHealthNS?
No. No fees are charged.
Can I get MyHealthNS if I don’t have a family doctor?
Yes, you can set up your MyHealthNS account. But a doctor (or nurse practitioner) needs to send you a secure link to connect with them on MyHealthNS before they can share personal health information (such as test results and reports) to your online record. If you are looking for a family doctor, call 811 where they can help you register to find a family practice. Or you can visit https://needafamilypractice.nshealth.ca/FPSearchReasons/create to add your name to the provincial list for people without a family practice (family doctor or nurse practitioner).
If my health care provider doesn’t use MyHealthNS, can I still sign up?
Yes. You will be ready when your health care provider is added.
What if I change health care providers?
Your MyHealthNS record belongs to you. You can remove a health care provider you no longer see. You can add a new provider. It is your permanent health record, wherever you live in Nova Scotia.
What information can my health care provider put into my personal health record?
Your health care provider can choose to add lab results, diagnostic imaging results, specialist reports, problem list, medications, allergies, and immunizations.
How do I see my test results and specialist reports?
When your health care provider gets results or reports electronically, they can choose to share them with you through your MyHealthNS account. When this happens, you get an email alert that links you to the MyHealthNS sign-in page. You must sign in to see private health information. Your health care provider may include a brief message with your test result. For example, they may ask you to schedule an appointment for follow up. If you have questions about the results, contact your health care provider.
If I use a walk-in clinic or emergency room, will those providers be able to access my MyHealthNS account?
Yes, if they use MyHealthNS and you give them permission to access your account. You can also just show them your account on your smartphone.
When health care providers in walk-in clinics, locums, or emergency rooms have access to your health information, you get the care that you need based on the information they can see in your health record.
Privacy
Who has access to my MyHealthNS account?
Your MyHealthNS information is safe and secure. You have access. Your health care providers and their authorized office staff have access. You control your privacy settings. If you mark a provider as “private,” other health providers cannot see that provider or the information that they add to your account.
Other providers who have your last name, health card number, and date of birth can access your account. They must acknowledge that they are allowed to access your account to provide you with care. They check a box that becomes a permanent record. Your MyHealthNS account records who accessed your information and when. You may view this “access history” at any time.
Can allied health professionals like social workers, occupational therapists, or physiotherapists access my account?
Only if they are part of your health care provider’s team. If so, your health care provider can choose to register them to use MyHealthNS. Allied health professionals in private practice are not able to register. However, you can choose to share your information with them when it is relevant to your care. You may print off information from your account to share with them. You may show them your MyHealthNS account online.
If I have information in my MyHealthNS account that I’d rather no one knows about, can I delete it?
No, but you can control who sees this information. Go to the MyHealthNS privacy settings. Designate the relationship with a provider as “private.” When you do this, other providers who access your record will not see the “private” provider, nor any health record information generated by that provider's practice.
Will the health information in MyHealthNS be shared with third parties or sold?
No. Never. Only you and authorized members of your health care team and their staff have access to your MyHealthNS account. Your privacy is protected by the Personal Health Information Act (PHIA). Learn more on the PHIA webpage.
Accessing MyHealthNS
What are the best Internet browsers to use?
Internet Explorer, Chrome, Safari, or Firefox. Your personal information will be most secure from these supported web browsers.
Can I use my mobile phone to access MyHealthNS?
Yes. You may use any device, any screen size, any mobile operating system. Anytime. Anywhere you have Internet access.
Can I use a public computer to access MyHealthNS?
Not recommended. But if you do, take these steps to protect your privacy after you are done:
- Clear the browser cache.
- Delete Internet history.
- Delete any temporary files created during your session.
- Sign off from the operating system.
Managing Accounts for Family Members
Can I create an account for my whole family and manage information for my family members?
You can create, add and manage the personal health information of your children and other family members whose healthcare is your responsibility. This may include an elderly parent or incapacitated partner. Your loved one’s healthcare provider must acknowledge you as their primary caregiver and approve your access to their personal health information through the MyHealthNS system.
Can my spouse share my MyHealthNS account?
Yes, but we recommend a shared account only when your spouse is unable to manage their own account. Most spouses would keep separate accounts.